I stop at a coffee shop near my office on the way to work several days a week. I started this routine about six months ago when I decided to resume my caffeine intake, in moderation, and I had no caffeinated coffee in the house. We do have free coffee in the office, but it’s not very tasty and the endless supply will call my name throughout the day. Drinking bad coffee all day long is not a habit I wish to pick up again.
The large “Americano” I get is usually enough coffee to last me all morning. Some mornings it gets cold before I finish it and if it’s past 10:30, I don’t bother to reheat it. I’m a morning person, so I don’t need the caffeine. I just like the taste of good coffee. The little I have most mornings—somewhere between 5 and 16 ounces—satisfies my desire for the stuff and helps me keep the caffeine consumption lower. The coffee is great, but the cashier at the coffee shop satisfies my need for a morning dose of positivity.
Melanie is a bundle of energy packed into petite frame. She’s about my age and wears her blonde hair in a ponytail under her cap. She greets me with a big smile and a hearty, “Good morning!” when I walk in the door. She knows what I normally order, but confirms it as she punches it into the register. If the shop is slow, we’ll sometimes make small talk about coffee or a new pastry she thinks I should try. Melanie’s success rate with pastry upsell is very high. Even when I don’t buy a pastry, she always says, “Thank you! You have wonderful day, dear! We’ll see you next time,” as I leave her station.
I’m sure Melanie says, “You have wonderful day, dear! We’ll see you next time,” to hundreds of people a day with the same energy and smile from the first person to the last she sees on her shift.
I doubt that Melanie knows my name; if she does, she’s never said it. The fact that she remembers me and my order, and takes a few moments from her day to help me start mine with a dose of positive energy makes it worth the $2.50—okay, most of the time it’s $4.93 with the pastry—I spend when I go into the shop. I’m sure the other customers feel the same, considering the way their faces beam when they encounter Melanie.
We all need more positive people in our lives, don’t you think? Even if their positive energy lasts for only a few moments of each day, these people establish the tone—much like a tuning fork does—for which we unconsciously adjust our own attitudes to match as go on our way.
Melanie is a Purveyor of Positivity and I gladly pay for her energy and attitude each time I visit. The coffee, and sometimes a pastry, is a bonus.
That’ll be $4.93.
You have wonderful day, dear! I’ll see you next time.